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How To Use Meta Business Suite | Complete Meta Business Suite Guide

by Stewart Gauld
Last updated on November 6th, 2023
The Complete Guide To Meta Business Suite (2022) - Stewart Gauld

Meta Business Suite is an all-in-one platform where you can manage daily business activities on Facebook, Messenger, and Instagram.

By learning how to use Meta Business Suite, you’ll no longer need to navigate back and forth between these individual apps and channels!

The Meta business suite allows you to:

  • Create ads.
  • Manage your inbox.
  • Respond to comments.
  • Schedule and post content, and more.

All from one single platform!

Read more: How To Use Facebook Business Suite App

How to Use Meta Business Suite?

In this Meta Business Suite tutorial, we’ll teach you how to effectively utilize this powerful tool and grow your business.

Are you ready to learn how to use Meta Business Suite?

1. Get Started with Meta Business Suite

Get Started with Meta Business Suite

The first step in learning how to use Meta Business Suite is to:

  • Visit your browser

But before we go any further, you’ll need to create a business manager first.

Need help in doing this? Check out our dedicated tutorial on how to set up Facebook Business Manager, then jump back into this tutorial.

Note: In the future, the Facebook Business Manager will merge with the Meta Business Suite.

Therefore, the Meta Business Suite will become the single point of access for everything.

Once you arrive inside your Meta Business Suite, ensure that your business account is selected (see top-left corner).

If you don’t see the business account, follow these steps:


  • Click on the account
  • Select the business account from the drop-down

It’s that simple!

It should be the same account that you’ve also connected with on Instagram.

If you check the top of the page, you should notice both Facebook and Instagram accounts below ‘Home’ (refer to the screengrab).

  • To link your Facebook Business Page with your Instagram account, watch this separate beginner’s tutorial.

Once you’ve done that, you can move ahead with this Meta Business Suite tutorial and learn how to use Meta Business Suite!

Note: You can also install the Meta Business Suite app on mobile. We cover the app in another in-depth tutorial.

Next, we’ll introduce you to all the essential features of the Meta Business Suite.

Read more: How To Create a Facebook Business Page
Read more: How to Connect Facebook to Instagram

2.      Create Posts (FB & IG)

Create Posts (FB & IG)

Creating posts for your Instagram account and Facebook Business Page is one of the most common reasons why you’d use the Meta Business Suite almost every day.

To do that:

  • Select ‘Create Post’ on the homepage. You can also create a story or an ad (more on that later)

To do that

  • Hover your cursor over to ‘Post to’ and click on the drop-down
  • Choose if you want to publish the post on either of the two platforms or both of them. For this how to use Meta Business Suite tutorial, we’ll select both.
  • Upload videos and/or photos to your post under ‘Media.’ Remember that you can’t upload more than 10 photos because of Instagram.
  • By clicking the pencil icon, you can edit the media or remove them by hitting the bin icon.
  • Notice the post’s preview on your right. By tapping on the dropdown, you can see the preview on both Facebook News Feed and Instagram feed.
  • Add text content under ‘Post details’
  • By clicking the toggle under ‘Post details,’ you can customize the post for both platforms (Refer to the screengrab). For instance, since Instagram doesn’t allow links, you can delete the link under post details but keep it for Facebook.
  • Add location if you like.
  • Hit ‘Publish’ (bottom-right corner) if you’re satisfied with the new post.

You can also save the post as a draft or schedule it.

Hit the drop-down next to ‘Publish’ to view these options.


Determine the ideal time when your audience is most active and publish it then.

Manually add a date and time of publishing and hit ‘Save’.

Note that the publishing time can be different for Facebook and Instagram.

Once you’ve fed the scheduling details and saved them, select ‘Schedule Post’ (bottom-right corner) to complete the process.

You’ll now arrive at the Meta Business Suite planner.

Read more: How To Add Admin to Facebook Page

3.      View the Planner (Content Calendar)

View the Planner (Content Calendar)

The Meta Business Suite planner is a content calendar where you can view your scheduled and published posts.

You can click on each post to view related details and also preview them.

Apart from that, you also have the option to select ‘Publish Now.’

You can now head back to your Meta Business Suite homepage.

Let’s continue this how to use Meta Business Suite tutorial and explore the other features offered by the platform!

Read more: How to Create and Grow an Engaged Facebook Group

4.     Explore the Home Dashboard

Explore the Home Dashboard

  • Under ‘Updates’ is where you can view messages from Messenger, Facebook Business Page, and Instagram.
  • Below ‘Updates’ we have comments and tasks.
  • Scroll down to view recent posts and stories
  • Notice the basic analytics regarding the posts’ performance. Those include comments, reactions, and people reached.
  • Under ‘Recent stories’, you can also create new stories for Facebook and Instagram
  • Scroll down to view recent ads
  • Under ‘Grow your audience’, you can invite friends to like your page
  • To view stories from similar businesses, navigate over to ‘Content inspiration’. It would help you generate new ideas for your business. There is another ‘Create Story’ button below it.
Read more: How to Add Facebook Messenger Chat to WordPress

5.      View Notifications

View Notifications

You’ll find notifications below ‘Home’ in the top-left corner.

This is where you’ll see all the notifications concerning Messenger, Facebook Business Page, and Instagram.

6.      Visit the Inbox (Messages & Comments)

Visit the Inbox (Messages & Comments)

The next step in this Meta Business Suite tutorial is to show you your inbox:

  • Below notifications, you’ll find your inbox.
  • Notice that ‘All messages’ is selected by default. This is where you can see the comments and messages from Instagram, Messenger, and Facebook Business Page.
  • You can filter the messages and comments on these different platforms. The options are next to ‘All messages’.
  • Notice that there is a separate tab for ‘Chat plugin’ if there is one installed on your website.
  • On the far-right-hand side, you can see more information about the profiles that have contacted you. For each of these profiles, you can add labels, important activities, and notes (see right-hand side).
  • Below that, we have the ‘Shared photos’ section. These are the photos added to the chat by people reaching out to you.

7.      Set Up Automated Responses

Set Up Automated Responses


  • Click on the ‘Automated responses’ button (next to the gear icon on the top).

As the name suggests, this is where you can initiate automated responses for all the platforms managed within Meta Business Suite.


  • Under ‘When this happens’, you can choose the platforms (Messenger, Instagram, or both) for which you wish to activate automated responses.
  • You can customize the automated response in the ‘Message’ field.

8.     Manage Posts & Stories

Manage Posts & Stories

  • Point your cursor to the left-hand-side menu
  • Select ‘Posts and stories’ below ‘Inbox’


It’s similar to what we explained earlier in this Meta Business Suite tutorial (for the homepage).

But what you see in the screengrab is an extended version of it.

Here, you can manage all your posts and stories:

  • At the top, you’ll find the ‘Create Ad’ button.
  • In the upper-right corner, you’ll notice the ‘Create Story’ and ‘Create Post’ buttons.

However, you won’t be using the Meta Business Suite for desktop to create stories.

You’ll need to access the Meta Business Suite app for that purpose.

9.    Navigate to Commerce Manager

Navigate to Commerce Manager

Next, let’s talk about how to use Meta Business suite for eCommerce:

  • Hover over to the menu again
  • Select ‘Commerce’ below ‘Posts and stories’ this time

This action will take you to the business manager, where you can manage your shop.

If you’re not familiar with it, a Facebook shop is a place that allows you to list your products.

People can purchase these products through Facebook shop and Instagram shops.

We’re not going to cover the commerce manager in too much detail in this Meta Business Suite tutorial.

But if you’re interested in learning more about it, we advise watching this tutorial.

It explains how to create Instagram and Facebook shops.

Below ‘Commerce,’ we have the planner that we’ve already covered in this tutorial.

10.    Create Ads

Create Ads

Select ‘Ads’ available below ‘Planner’ on the menu.

Using the boost feature, you can quickly create ads in this section.

This is ideal for beginners who haven’t yet run ads on Instagram and Facebook.


All you need to do is hit ‘Create Ad’ (top-right corner) and select an existing post to boost through paid advertising.

Obviously, this isn’t the same as creating ads within the Facebook ads manager.

If you want to create more comprehensive ads:

If you want to create more comprehensive ads

  • Click on ‘All tools’ (see left-hand-side menu)
  • Select ‘Ads Manager’ under ‘Advertise’

Under the ads manager, you can create those comprehensive ads.

To learn more about it, watch this beginner’s tutorial, where we cover it in great detail.

Take the time to explore more options under ‘All tools.’

For instance, to update your billing, you’d need to head over to ‘Billing’ below ‘Manage.’

11.     Access Insights

Access Insights

Select ‘Insights’ from the menu.

This is where you can create goals and view performance analytics.

And that covers everything that we wanted to cover in this Meta Business Suite tutorial for beginners!

You’re now ready to grow your business using this all-in-one tool for managing Messenger, your Instagram Business account, and your Facebook Business Page.

Also, check out our full video guide down below if you need more assistance with how to use Meta Business Suite.

How To Use Meta Business Suite (Video Guide)

Frequency Asked Questions

How much does Meta Business Suite cost?

The good news is that Meta Business Suite is completely free, which makes it a desirable choice for small businesses needing to manage their Instagram, Messenger, and Facebook online presence!

What’s the difference between Facebook and Meta Business Suite?

The main difference between Meta Business Suite and Facebook is that the Meta Business Suite provides you with a variety of tools to help you increase your online presence and marketing.

The Facebook Ads manager only focuses on one single purpose (Facebook Ads).

Can you use Meta Business Suite without Facebook?

To use Meta Business Suite, you’ll need to set up a Facebook Business Page or an Instagram Page. 

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