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In this Confluence review, I uncover whether this dynamic project management software is any good for your growing small businesses.
Are you on the hunt for a robust project management and team collaboration software?
Given the countless number of project management systems available today, the question in every small business owner’s mind is: Which one do I pick?
Confluence is a project management and collaborative solution that claims to help fast-growing teams efficiently manage their projects and share knowledge with ease.
But does Confluence truly live up to its reputation?
Read more: How Much Does Project Management Cost?
Quick Summary
Confluence is an agile team collaboration and project management software designed by Atlassian (the creators of Jira and Trello).
The tool can be used for managing projects, documents, and workflows, as well as sharing knowledge and team collaboration.
The completely free plan allows you to create unlimited spaces (folders) and pages (documents) for up to 10 team members.
Confluence is best for small-medium growing teams with dynamic workflows who priotize team collaboration and positive working relationships.
Want to learn more? Check out this step-by-step guide here where I walk you through how to use Confluence
Confluence Review 2025
In this comprehensive Confluence review, I’ll dissect the features, user experience, pricing, and overall performance of this widely acclaimed software.
My goal? To determine whether Confluence is the powerhouse it promises to be!
So, sit back, relax, and continue reading to find out…..
Is this project management software any good? And more importantly, should you use it in your business?
What Is Confluence?
Confluence is an agile team collaboration, project management, and knowledge-sharing software designed for both small and large teams.
The platform was developed by Atlassian, the same face behind well-known solutions like Jira and Trello.
Essentially, Confluence provides a centralized online space where teams can create, manage, and collaborate on projects efficiently using smart and dynamic content pages.
However, Confluence differs from other Atlassian products as it heavily focuses on:
- Team communication.
- Content development.
- Collaborative document management.
Essentially, Confluence simplifies the creation, organization, and distribution of your project and work data within a secure, cloud-based environment.
Read more: How To Use Trello?
How To Use Confluence?
Okay, so how can you manage and streamline your projects and workflows with Confluence?
To get started:
- Head to the Confluence website.
- Click ‘Get it free’ and enter your email address or sign up through Google, Microsoft, Apple, or Slack.
- Answer a few simple questions about your business, and then sign into your Confluence account.
- You’ll then be taken to your Confluence dashboard (workspace).
- Within your workspace, you can build dynamic spaces (folders) to organize and manage your pages (work and projects).
- Choose to use and edit a Confluence template or create a page (smart page, database, or whiteboard) entirely from scratch.
- Add macros (content and dynamic modules) to your pages.
- Invite your team to your workspace.
Ease Of Use
Confluence’s straightforward, intuitive interface allows you to easily create, structure, and share your dynamic content in any way you like.
The platform’s limitless capabilities allow you to essentially create any type of workflow, project, or system you want to manage in just a couple of clicks!
Although the tool offers a variety of templates, content layouts, and macros that streamline and automate tasks in a highly dynamic way, it’s still an incredibly user-friendly tool.
This is thanks to the simple drag-and-drop editor and clear headers.
Confluence allows even beginners to create and share their documents with their teams and clients.
Read more: How To Use Jira?
Pricing
- Free: $0 (maximum ten users).
- Standard: $6.40 per month per user (maximum 100 users).
- Premium: $12.30 per month per user (maximum 100 users).
- Enterprise: Custom price.
Note: The price of each pricing plan decreases slightly per user for 100+ users.
Check out this step-by-step tutorial on how to use Confluence below
Key Features
Templates
As mentioned above, you can select one of Confluence’s editable templates to use across your different spaces.
These templates essentially help you get up and running with your projects and documents quickly.
From project management, software and IT, product management, marketing and sales, HR, design, and finance, there’s a template for any type of workflow or project you want to build!
Additionally, you can create a custom template tailored to your specific team workflows or company standards.
Utilizing templates gives you more time to focus on content and collaboration rather than formatting and structure, enhancing productivity and efficiency within your business.
And that’s the name of the game, right?
Pages
Pages within Confluence are where you and your team can manage and organize projects, finalize concepts, or take general notes.
Thanks to the versatile and limitless interface, your pages are completely customizable, meaning you can structure them in a way that suits you and your workflows.
You can easily add modules (elements) to any section within your content page to format the structure.
Key modules include:
- Tables.
- Timelines.
- Images.
- Links.
- @mentions.
- Layouts.
- Emojis.
- Lists.
- Code snippets.
- Dates, and more.
Also, did you know that pages can be interlinked so you and your team can easily and quickly find relevant data without hassle?
Team members can tag each other, like and add comments, and add visual elements like images themselves.
Plus, all pages support real-time editing, so you can guarantee your whole team is always on the same page!
Additionally, you can notify your team members when they’ve been tagged and create tasks to ensure everyone knows how the project is tracking.
And guess what? All plans include unlimited spaces and pages, so you can manage and organize as much content as needed!
Read more: Trello vs Monday.com.
Whiteboards
Confluence’s Whiteboard feature is a visual canvas tool for teams looking to ideate and visualize concepts together.
Essentially, you and your team can build free-flowing collaboration-based activities such as brainstorming, wikis, mind-maps, idea generation, and more in one place.
Images, sticky notes, stamps, and stickers can also be added to whiteboards to communicate ideas further.
Confluence offers specific Whiteboard templates for brainstorming, planning and strategy, diagramming, team building, and more that you can simply choose and edit.
Additionally, you can create a custom whiteboard from scratch by inserting and editing your own visual elements.
And like pages, real-time editing capabilities within whiteboards further enhance teamwork, allowing members to see what’s happening exactly when it’s happening.
The whiteboard feature ultimately helps foster creativity and unity within teams, transforming collective thoughts into actionable plans!
Knowledge Management
Confluence is known for its deep knowledge management capabilities, and it certainly delivers!
With Confluence, you can easily construct comprehensive knowledge-based documents like company announcements, policies, project updates, goals, and more.
Knowledge management features include:
- Blog: This is where you can share crucial information with your team, such as business announcements and goals.
- Link: Simply organize and manage all links you want to share with your team, like other websites or YouTube videos, in one centralized place.
- Company Hub: Your entire organization has access to this interface, and it is used for company-wide announcements, resources, policies, links, hiring news, and more.
By creating these knowledge documents for your entire company (or specific teams), you can ensure your whole team is on the same page in every aspect of your business.
Databases
Do you use other apps and want to manage your entire database information in one centralized location?
Well, thanks to the handy Database tool, you can!
When integrated with other tools such as Jira, the database feature is a powerful tool that stores and structures your database data within organized fields and entries.
These are more structured (and less visual) than pages and can be used to manage your client accounts, sales pipelines, contacts, and more.
You can customize your databases by adding project details and due dates, tagging members, and linking other Confluence pages to your database.
And a variety of display options are available, such as card, table, and board formats, which can be tailored to suit individual users’ or group’s specific needs.
Like all Confluence features, the real-time updates ensure all team members have access to the most up-to-date and precise information at all times.
Read more: Can I Use Google Sheets As a Relational Database?
AI Tools
With the help of artificial intelligence, you can use AI in your business to quickly enhance your content, produce actionable tasks, and interpret data in just a few seconds.
Specifically, AI capabilities include:
- Refining your writing tone, style, spelling, and grammar.
- Summarizing or shortening text.
- Extracting and summarizing relevant data from pages or databases.
- Refining your notes into more precise, more structured documents.
- Translating content into another language.
- Analyzing data to identify patterns, insights, and trends.
- Setting up automated processes.
Read more: How Can I Use AI To Grow My Business?
Integrations
All pricing plans have access to the impressive Atlassian Marketplace that offers over 1000 apps.
These apps are all designed with one thing in mind: To boost the capabilities of Confluence.
Want to enhance your visual data by adding charts and diagrams? Streamline workflows and automations? Customize the look of your spaces? Facilitate better team communication?
From Google Drive to Jira, Slack, Gliffy, and anything in between, it’s all possible with Confluence.
Read more: What Is Estimate At Completion In Project Management?
Customer Support
Luckily, all Confluence users are granted access to various support options to help you find the answers you need quickly.
This includes:
- A comprehensive knowledge base with helpful documents and tutorials.
- A community forum for exchanging tips and tricks with other users.
- A dedicated support portal with Atlassian’s helpful support team.
Standard plan members also receive direct support within business hours (Monday-Friday), and Premium plan members get around-the-clock support for critical issues.
Enterprise plan members can enjoy 24/7 help for all technical concerns, which includes phone support and personalized assistance from a senior support team member.
What I Like:
- Extremely versatile in terms of structure and content capabilities. You can create anything from project timelines, wikis, knowledge bases, documents, and more.
- Incredible for teams highly focused on collaboration.
- Seamless integration with other tools (especially those within the Atlassian ecosystem like Jira and Trello).
- All pages and spaces can be linked and integrated for easy searchability.
- There are thousands of templates and macros to choose from, which helps simplify tasks.
- You can create unlimited spaces and have up to 10 users on the completely free plan.
What I Dislike:
- Some users may find the intuitive interface and feature set overwhelming.
- External add-ons can end up being quite pricey.
- There’s no phone support on lower-tiered plans.
- Pricing can get expensive once your team grows.
Is Confluence The Best Project Management Tool For You?
Okay, so with everything said and done, should you use Confluence for project management and team collaboration?
The answer? Maybe!
I recommend Confluence for all small, growing businesses searching for a collaborative and transparent platform to handle their project and knowledge management needs.
Confluence is perfect for companies looking for a centralized and collaborative hub to store their data, manage projects, and share and discuss ideas.
It’s also ideal for teams wanting to build a knowledge hub where everyone can share ideas and give feedback easily.
If you value collaboration, inclusion, and positive work culture, I highly suggest giving Confluence a go!
Read more: Top 5 Team Communication Tools For Small Business.
Stews Final Thoughts
And that wraps up this Confluence review!
As you can see, Confluence is a comprehensive work and project management solution that caters to small and large businesses’ needs.
Its strength lies in fostering collaboration, streamlining document management, and knowledge sharing.
And while it carries its set of challenges, the advantages it brings to team collaboration and project tracking are undeniable.
So, is Confluence the right fit for your team? Well, based on my review, it’s certainly worth checking out the free plan to find out!
